Why bother with KPI (Key Performance Indicators)? What do they have to do with the weather? In our experience KPIs are used in-store on a daily basis, if not several times a day. In other words, KPIs are commonplace, so what else is there to say?
Giulia Bussi, Alberto Carpaneto, Pierpaolo Peretti Griva
It is sufficient to merely skim the surface of the complex reality that is an enterprise, or is it better to minutely dissect it to understand how it works? Is it possible to strike a balance between business interests, and the need for affirmation and recognition of the workforce?
The word 'change' is frequently used, but almost just as frequently misinterpreted. Organisations that operate in the variegated world of work must decide whether to passively submit to change, or to actively embrace it as a source of new opportunities.
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